Support Policy Page

Customer Support Policy

Effective Date: 14-12-2023

At Banaraa, we are dedicated to providing exceptional customer support to ensure a positive shopping experience. Please review our customer support policy below:

1. Contacting Customer Support

1.1. Channels of Communication: You can reach our customer support team via email at care@banaraa.com. We strive to respond to all inquiries within 3 business days.

1.2. Business Hours: Our customer support is available during our business hours, which are 10:00 am to 6:00 pm.

2. Types of Support

2.1. Order Inquiries: If you have questions about your order, shipping, or product availability, please contact our customer support team with your order number and details.

2.2. Product Assistance: Our team is available to assist you with any questions or concerns regarding our products. If you need sizing information, fabric details, or styling advice, feel free to reach out.

2.3. Technical Support: For any technical issues related to our website, please contact us, and we will work to resolve the issue promptly.

3. Returns and Exchanges

3.1. Return Process: If you need to initiate a return or exchange, please refer to our Return and Refund Policy for detailed instructions. Our customer support team is available to guide you through the process.

4. Feedback and Suggestions

4.1. We Value Your Input: We welcome your feedback and suggestions. If you have ideas for improvement or if there's anything we can do better, please let us know. Your insights help us enhance our products and services.

5. Privacy and Security

5.1. Protecting Your Information: When you contact our customer support, we prioritize the privacy and security of your information. Please refer to our Privacy Policy for details on how we handle your data.

6. Contact Information

If you have any questions or concerns regarding our customer support policy, you may contact us at:

Banaraa Pvt. Ltd.

F sector Ayodhya Nagar Bhopal MP India

Email: care@banaraa.com | banaraacare@gmail.com